Responsible Gaming at
winbidi

Section 1

Our Commitment to Responsible Gaming

At winbidi, responsible gaming is not an afterthought — it is a core part of how we operate. We serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and every corner of Bangladesh, and we take our duty of care toward every one of them seriously. Our platform is designed from the ground up to encourage healthy, informed, and enjoyable play.

We recognise that for a small number of players, gambling can become problematic. Problem gambling is a recognised condition that can affect anyone regardless of age, income, or background. When gambling shifts from entertainment to compulsion, real harm can result — to the individual, their family, and their financial security. winbidi is committed to identifying, supporting, and, where necessary, restricting players who show signs of harmful gambling behaviour.

Our responsible gaming framework is built on four pillars: prevention through player education, early detection through account monitoring, intervention through practical protection tools, and support through direct access to professional guidance. Every tool described on this page is available free of charge to all registered players at winbidi.

Section 2

18+ Age Restriction

Age verification at winbidi involves cross-checking the date of birth provided at registration against a government-issued identity document — typically a National ID card or passport. This check is mandatory and must be completed before any withdrawal can be processed. In cases where our systems have reasonable grounds to suspect a player may be underage, the account will be suspended pending verification even before a withdrawal is requested.

We also take steps to prevent underage individuals from accessing the platform in the first place. Our marketing materials — where displayed — carry the 18+ notice. Our website is not optimised for children's search terms, and we do not advertise on platforms whose primary audience is under 18. If you know of a minor who has accessed winbidi, please contact us immediately at support@winbidi.

• Government-issued ID verification required for all players at registration
• Age verification repeated at first withdrawal and during periodic KYC reviews
• Accounts flagged for suspected underage access are suspended immediately
• All winbidi communications carry a clear 18+ notice
• No advertising on platforms primarily used by minors

Section 3

Player Protection Tools

winbidi provides a comprehensive suite of player protection tools that you can activate, modify, or remove directly from your account settings. These tools are designed to help you maintain control over your gambling activity. Setting limits before you begin a session — rather than waiting until you feel the urge to continue — is one of the most effective strategies for staying in control.

All limit reductions take effect immediately. Limit increases are subject to a mandatory 24-hour cooling-off period to prevent impulsive decisions. All tools are free, confidential, and available to every registered player regardless of their account status.

Section 4

Warning Signs of Problem Gambling

Problem gambling develops gradually, and many people do not recognise it in themselves until significant harm has already occurred. Knowing the warning signs — and being honest with yourself about your own behaviour — is the first step toward getting help. The following signs may indicate that gambling has become a problem.

If you are unsure whether your gambling is becoming problematic, try answering the following honestly: Do I gamble more than I planned to? Do I feel I need to gamble with increasing amounts to get the same excitement? Have I ever gambled to escape worry, trouble, boredom, or loneliness? If the answer to any of these is yes, it is time to take action. winbidi's tools and support team are here to help — no judgement, no delay.

Section 5

Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available at winbidi. When you activate self-exclusion, your account is fully suspended — you cannot log in, deposit, or place any wagers for the duration of your chosen exclusion period. All pending bonuses and active promotions are cancelled immediately. winbidi will also suppress any marketing communications to your registered contact details for the duration of the exclusion.

Self-exclusion is available in the following durations: 1 month, 3 months, 6 months, 1 year, and permanent (indefinite) exclusion. Once activated, a self-exclusion cannot be reversed before the minimum period has elapsed — this is a deliberate feature to protect you from impulsive decisions during a moment of vulnerability. Requests to end a self-exclusion early will not be processed regardless of the reason given.

1. 1
   Log in to your winbidi account

   Access your account via the winbidi Login page using your registered credentials.

2. 2
   Navigate to Account Settings > Responsible Gaming

   Find the Responsible Gaming section within your account settings dashboard.

3. 3
   Select Self-Exclusion and choose your duration

   Choose from 1 month, 3 months, 6 months, 1 year, or permanent exclusion.

4. 4
   Confirm your decision

   You will be asked to confirm your selection twice. Once confirmed, the exclusion takes effect within minutes.

5. 5
   Receive confirmation

   You will receive a confirmation message to your registered mobile number. Your account is now suspended and all marketing communications are stopped.

After the exclusion period ends, your account will not be automatically reactivated. You must contact support and complete a brief reactivation process that includes a mandatory 24-hour reflection period. For permanent exclusion, accounts are never reactivated, and winbidi will retain records of the exclusion to prevent re-registration under the same identity.

Section 6

Support & Resources

You do not have to face a gambling problem alone. winbidi's responsible gaming support team is available 24 hours a day, 7 days a week, 365 days a year. Our team can walk you through the protection tools available, discuss your situation in complete confidence, or simply provide a space to talk without judgement. We can also help you identify appropriate external professional support services available in Bangladesh.

In addition to the support available directly from winbidi, we encourage players who are experiencing gambling-related distress to seek help from qualified mental health and counselling professionals in Bangladesh. Speaking to a professional counsellor or psychologist about compulsive behaviour can be transformative, and many practitioners in Dhaka, Chittagong, and other major cities offer confidential sessions. Your family doctor can also be a first point of contact for referrals.

Financial counselling is another valuable resource. If gambling has created debt or financial hardship, speaking to a qualified financial adviser or a representative at your bank — whether that is Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank — can help you create a realistic plan to recover. Many banks in Bangladesh also offer hardship support programs for customers experiencing financial difficulty.

Section 7

Parental Controls

If you share a device with children or young people, it is important to take steps to ensure they cannot access gambling websites, including winbidi. We strongly recommend using parental control software on any shared device. These tools can block access to gambling websites at the operating system or browser level, providing an important additional layer of protection beyond our own age verification processes.

Commonly used parental control tools that work effectively on Android and Windows devices — the most widely used platforms in Bangladesh — include built-in family safety features available in Google Family Link, as well as third-party filtering solutions. We recommend reviewing the parental control settings on your mobile device and home router to restrict access to gambling content for any minor in your household.

• Enable Google Family Link on Android devices shared with children
• Use your home router's content filtering settings to block gambling category websites
• Set a strong, unique password on your winbidi account that children cannot access
• Never save your login credentials on a shared device or browser
• Always log out of your winbidi account after each session on a shared device
• Keep your bKash, Nagad, or Rocket payment app locked with a separate PIN on shared devices

winbidi takes the protection of minors extremely seriously. If you have reason to believe that a minor has accessed the platform using your account or any other account, contact us immediately at support@winbidi. We will investigate and take all necessary steps, including account suspension and fund review, without delay.

Section 8

Contact Us

If you have questions about responsible gaming at winbidi, wish to activate a protection tool, need to request self-exclusion, or simply want to talk to someone about your gambling, our team is ready to help. All responsible gaming enquiries are handled by a dedicated team trained specifically in player welfare and are treated with the highest level of confidentiality.